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Terms &
agreements
Last updated: 2025 · Portland, OR
Bin Rental Agreement

Packages & Pricing

PackageTotes2-Week PriceExtra Week
Starter20 totes (27-gal)$99+$40/week
Standard40 totes (27-gal)$169+$60/week
Full House60 totes (27-gal)$219+$80/week

Each package includes 27-gallon heavy-duty totes with lids, a moving dolly, labeling supplies, and free delivery and pickup within Multnomah County.

Rental Period & Extensions

The standard rental period is 14 days from the date of delivery. Extensions must be requested at least 24 hours before the return date. Extension fees will be charged to the card on file in weekly increments. If totes are not returned or an extension is not requested, fees continue to accrue automatically.

Credit Card on File

By submitting your rental request, you authorize Olive Co. to securely store your credit card via Square (PCI-compliant) and charge it for rental fees, extensions, and any damage or replacement costs. You will be notified before any charge beyond the original rental fee.

Delivery & Pickup

Delivery and pickup are free within Multnomah County. Olive Co. handles all pickup — you don't need to do a thing. Just have the totes stacked and accessible on the agreed return date. We'll confirm at least 24 hours in advance.

Care of Totes

Totes are for personal moving and packing only. Do not use for hazardous materials, liquids, food waste, or anything that may cause damage or odor. Return all totes, lids, labels, and the dolly in clean condition.

Damage & Missing Totes

All damage charges are applied after pickup and inspection, with written notice to you first.

Cancellations

Liability

Olive Co. is not responsible for damage to belongings packed inside totes or injuries from improper use of equipment. Olive Co.'s liability is limited to the total rental amount paid.

Gift Basket Agreement

How It Works

Submit your questionnaire → we send a confirmed quote within 1–2 days → you approve and pay → we source and assemble → your basket is delivered or ready for pickup. No work begins until you've approved the final quote.

Pricing & Budget

You select a product budget range at inquiry ($50–$100 / $100–$200 / $200–$300 / Flexible). This covers the cost of items inside the basket. Final product pricing is always confirmed before work begins — we will never exceed your approved budget without written consent.

A non-refundable $25 assembly fee per basket is charged at the time of booking. This covers time spent sourcing, shopping, and hand-assembling your basket. This fee is owed regardless of when a cancellation occurs.

Delivery is +$15 within Multnomah County.

Payment

The $25 assembly fee per basket is due at booking confirmation. Product costs are due upon quote approval before sourcing begins. Both are processed securely via Square.

Cancellations & Refunds

We'll always communicate clearly about where your order stands so there are no surprises.

Substitutions

If a specific item is unavailable, we'll substitute something comparable of equal or greater value and let you know. Final contents may vary slightly from inspiration provided while maintaining the overall feel.

Delivery

If no one is available to receive the basket, we'll leave it in a safe location and send a photo confirmation. Olive Co. is not responsible for theft or damage after delivery is completed.

Allergies & Perishables

You are responsible for communicating any known allergies at the time of the questionnaire. Olive Co. is not responsible for allergic reactions to basket contents. If the basket contains perishable items, please refrigerate or use them promptly after receipt.

Liability

Olive Co.'s liability is limited to the total amount paid for the order.

Flower Cart Agreement

Service Tiers

ServiceWhat's Included
Cart onlyWe deliver the cart — you supply and arrange flowers
Cart + flowersWe deliver fully arranged and styled
Drop-off onlyWe deliver, set up, and pick up after
Full serviceWe deliver, stay, refresh, and break down

Pricing is confirmed per booking based on service tier, event duration, and flower selections.

Booking & Payment

A 50% non-refundable deposit is required to hold your date. The remaining balance is due 72 hours before the event. Payment is processed via Square.

Cancellations & Refunds

Cart Care & Client Responsibility

You are responsible for the flower cart from delivery until pickup. Please keep the cart in a stable location, protect it from rain or extreme heat, do not allow guests to misuse it, and do not make any modifications. Notify us immediately if any damage occurs during your event.

Cart Damage

You are fully responsible for any damage to the cart during the rental period. Damage is assessed after pickup and inspection. You will be charged the full repair or replacement cost, applied to the card on file with written notice and supporting documentation (photos, estimates, or receipts).

Flowers & Perishables

Flowers are living and perishable. Olive Co. is not responsible for natural wilting during or after the event. If specific flower varieties are unavailable, we'll substitute with comparable blooms and notify you in advance.

Outdoor Events & Weather

For outdoor events, you are responsible for providing adequate shelter or cover for the cart. Olive Co. reserves the right to modify service in unsafe weather conditions. No refund is issued for weather-related modifications if we have already arrived on site.

Liability

Olive Co. is not responsible for injuries from guest misuse of the cart or allergic reactions to flowers. Allergies must be communicated at booking. Olive Co.'s liability is limited to the total booking amount paid.

Open House F&B Agreement

Service Overview

Olive Co. provides professional food and beverage setup for real estate open houses throughout the Portland metro area. We arrive early, set up a polished display, and leave so you can focus on selling. Optional onsite bartender/server service and gift add-ons are also available.

Service Tiers

ServiceDescription
Drop-off & pickupWe set up, leave, and return after to break everything down
Onsite bartender or serverWe stay for the duration of the open house to manage the spread
Agency partnershipRecurring service for brokerages — recurring rates available

If we are unable to return for pickup by close, we will leave a tub for you to place everything in — we'll coordinate a pickup time with you directly.

Payment

All bookings include a non-refundable $35 service & labor fee charged at booking confirmation. This covers Mariah's time planning, shopping, and executing your event — and is owed regardless of cancellation timing.

The remaining balance (food, beverage, and supply costs) is due at booking confirmation. All payments are processed securely via Square. Card on file may be charged for any additional agreed services or fees.

Cancellations & Credits

Food, Beverage & Supplies

All food, beverage, and presentation supplies are sourced and managed by Olive Co. based on the details provided at booking. Olive Co. will make every effort to accommodate dietary preferences or restrictions communicated at the time of inquiry. We are not responsible for reactions to items not disclosed as allergens prior to the event.

Setup & Breakdown

Olive Co. will confirm arrival and breakdown times at least 24 hours before the event. Client must ensure access to the property at the agreed arrival time. If access is not available and Olive Co. is unable to set up, no refund will be issued.

Gift Add-Ons

If a gift basket or gift bag add-on is selected, it is subject to the Olive Co. Gift Basket Agreement in addition to this agreement. Gift pricing is confirmed separately and included in the total invoice.

Property Care

Olive Co. will treat all properties with the utmost care and professionalism. Any accidental damage caused by Olive Co. during setup or breakdown will be communicated immediately and addressed. Client is responsible for ensuring the property is accessible and safe for our team to work in.

Liability

Olive Co. is not responsible for guest reactions to food or beverages not disclosed as allergens at booking. Olive Co.'s liability is limited to the total amount paid for the service.

Agency Partnerships

Brokerages or agencies interested in recurring service should contact Olive Co. directly at oliveco.withlove@gmail.com to discuss custom rates and terms.